The English Bus Terms & Conditions

1. CONTRACT

By contracting with The English Bus you will be accepting these terms and conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.

2. PAYMENT

Full payment is required at time of booking. We accept payment by credit, debit card or Paypal. Full payment is required before your booking can be confirmed.

Customers from an institution offering a tour discount must bring evidence of attendance at the relevant institution for the discount to be valid. If no proof of attendance is shown, the balance of the full retail price must be paid before the tour commences or your booking will be cancelled. Monies will be returned in accordance with clause 9 of the terms and conditions regarding cancellations.

3. TERMS AND CONDITIONS

Relating to the supply of the service to you (The Customer) by The English Bus, details of which are set out below.

4. TICKETS

Customer's purchasing tickets on this website will need to bring a printed receipt of their booking and show it to the driver on arrival at the departure point.

5. DATE OF DEPARTURE & COLLECTION TIMINGS

These are subject to change or cancellation, should unforeseen circumstances occur. Please reconfirm at time of booking. A tour is non refundable if you miss the departure time through no fault of ours. We are under no obligation to wait for late passengers, however we will make every effort to make sure you join the tour. Please ensure that you are at the stated departure point for your tour at least 15 minutes before the departure time. We cannot rebook or refund for you missing tours as a result of delays on other transport such as the underground, buses, traffic or trains.

6. CONVENIENT RETURNS

Your driver has to work under strict legal and time restrictions and therefore you will be dropped back at convenient stops, depending on the traffic conditions. Vauxhall, Victoria and Earls Court will usually feature in these drop-offs but this is subject to change based on traffic conditions and timings. Your driver will be happy to assist and advise you.

7. SMOKING

Smoking is not permitted on the bus but all tours make frequent stops.

8. CHILDREN

Children under 18 must be accompanied by an adult with a maximum of 2 children for each adult booking to ensure safety. The minimum age for children travelling on The English Bus is 3 years old.

9. CANCELLATIONS

You, the customer, must inform us in writing, email/post, if you wish to cancel a tour on The English Bus. On cancellation we will refund you as follows. Cancellation notified 28 days or more before departure: The English Bus will refund 100%* of the total value of your tour. Cancellation notified between 27 and 15 days prior to departure: will refund 50%* of the total value of your tour. Cancellation notified 14 days or less prior to departure: we will refund 0% of the total value of your tour.

*Please note that unfortunately, we incur costs to process your cancellation, and so a £5 per person administration charge is applied to all cancellations by you. Please ensure your travel dates are confirmed before booking.

10. TOUR ROUTE

The English Bus reserves the right to deviate from the advertised route of a tour in the event of unforeseen circumstances, or where reasonably prudent to do so in the light of circumstances beyond The English Bus’ control. Every effort, however, will be made to visit the prearranged sites advertised.

11. ACCIDENT OR LOSS

Please take care of all personal property. The English Bus will not be liable for any loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by the Company, in which case our liability is limited (except for death or personal injury) for damages to a maximum of the refund of the tour price.

12. INSURANCE

You are advised to take out insurance, which would be able to cover you in the event that you have to cancel your booking or compensate you for delays and/or damage to your property.

13. FORCE MAJEURE

Where the whole tour is cancelled before departure because of unusual or unforeseen circumstances beyond our control, then we will refund all money already paid by you but you will not be entitled to any compensation for the loss of the tour. Where the tour is interrupted to a significant extent by circumstances beyond our control The English Bus will refund what is deemed to be a fair proportion of the cost of the tour.

14. BEHAVIOUR

You will be responsible for the conduct of yourself and you will indemnify us against any liability for damage caused by you or any members of your party. We reserve the right to terminate the tour in the event of behavior deemed to be unreasonable by our staff. Also the driver may at their discretion require any person to alight from a tour if his/her conduct is deemed offensive or a nuisance to other passengers, or if behaving in such a way as to constitute a risk to his/her safety or to the safety of other passengers, and we shall have no further liability.

15. COMPLAINTS

Should you have a complaint during or after your tour with The English Bus, contact The English Bus and they will do their best to rectify your problem. If The English Bus cannot resolve your complaint at the time please email it to mail @ theenglishbus.com within 21 days of your tour and it will be dealt with. We will not be able to deal with any complaints unless The English Bus is told in that way and within 21 days.